top of page

Returns, Refunds, and Shipping

Returns and Refunds

At Slip Stoppers, we strive to provide the highest quality chemical resistant coatings to our valued customers. We want you to be completely satisfied with your purchase. However, we understand that sometimes returns may be necessary. Therefore, we have established the following return policy to ensure a smooth and fair process for both parties:

  • Eligibility for Returns:

    • To be eligible for a return, the product must be unused, in its original condition, and in its original packaging.

    • Returns must be requested within [7] days from the date of delivery.

  • Non-Returnable Items:

    • Custom-made or personalized coatings cannot be returned, unless they arrived damaged or defective.

    • Any product that has been used or altered from its original condition is not eligible for return.

  • Return Process:

    • To initiate a return, please contact our customer support team at [cheryl@slipstoppers518.com] or through our website [www.slipstoppers518.com].

    • Provide your order number, a detailed reason for the return, and any supporting evidence (e.g., photographs) if applicable.

    • Our customer support team will guide you through the return process and provide a Return Merchandise Authorization (RMA) number.

    • Please include the RMA number clearly on the packaging when returning the product.

  • Return Shipping:

    • The customer is responsible for the cost of return shipping, except in cases where the product arrived damaged or defective.

    • We recommend using a trackable shipping method to ensure the safe return of the product.

    • If the product is returned due to our error, we will reimburse the customer for the return shipping costs.

  • Refund or Exchange:

    • Upon receiving the returned product, our team will inspect it to ensure it meets the return eligibility criteria.

    • If the return is approved, we will initiate the refund process or offer an exchange based on your preference.

    • Refunds will be issued to the original payment method used for the purchase.

    • Please allow [7] business days for the refund to be processed and reflected in your account.

  • Restocking Fee:

    • A restocking fee of [20]% may apply to returned items to cover administrative and handling costs. This fee will be deducted from the refund amount.

  • Damaged or Defective Items:

    • In the event that the product arrives damaged or defective, please contact our customer support team immediately.

    • We may request photographic evidence of the damage or defect to assist with the return process.

    • We will replace the damaged or defective item at no additional cost or issue a full refund, including return shipping costs.

Please note that this return policy is subject to change without prior notice. It is recommended to review the policy on our website before making a purchase. Our goal is to provide excellent customer service and address any concerns promptly and fairly.

If you have any questions or need further assistance, please do not hesitate to reach out to our customer support team.

Shipping Information 

Thank you for choosing Slip Stoppers as your trusted source for chemical resistant coatings. We are committed to providing a seamless shipping experience to our customers. Please review our shipping policy outlined below:

  • Shipping Methods and Carriers:

    • We currently offer shipping to North America only and utilize reputable carriers to ensure reliable and timely delivery of your order.

    • The available shipping methods will be displayed during the checkout process, and you can choose the option that best suits your needs.

  • Shipping Costs:

    • The customer is responsible for the shipping costs, which will be calculated based on the weight, dimensions, and destination of the order.

    • The shipping costs will be clearly displayed at the checkout before finalizing your purchase.

  • Pallet Quantity Discounts:

    • For customers ordering pallet quantities of our chemical resistant coatings, we offer discounted shipping rates.

    • The specific discount amount will be determined based on the weight, dimensions, and destination of the palletized order.

    • The discounted shipping rates will be automatically applied during the checkout process for eligible orders.

  • Order Processing Time:

    • We strive to process and ship orders as quickly as possible.

    • Please allow [7] business days for order processing before shipment.

    • In case of any unexpected delays, our customer support team will promptly notify you via the contact information provided during checkout.

  • Shipment Tracking:

    • Once your order has been shipped, we will provide you with a tracking number and relevant carrier information.

    • You can use this information to track the progress of your shipment through the carrier's website or provided tracking portal.

  • Delivery Time:

    • The estimated delivery time will depend on the shipping method selected and the destination of the order.

    • Please note that delivery times may vary due to factors beyond our control, such as weather conditions or carrier delays.

  • International Shipping:

    • We currently only offer shipping within North America. For international shipping inquiries, please contact our customer support team for further assistance.

  • Shipping Address:

    • It is the customer's responsibility to provide accurate and complete shipping information during the checkout process.

    • Any additional charges or delivery issues resulting from incorrect or incomplete addresses will be the customer's responsibility.

  • Damaged or Lost Shipments:

    • In the rare event that your order is damaged or lost during transit, please contact our customer support team immediately.

    • We will work with the carrier to initiate an investigation and resolve the issue in a timely manner.

    • We may request supporting documentation or photographic evidence of the damage to assist with the resolution process.

Please note that this shipping policy is subject to change without prior notice. It is recommended to review the policy on our website before placing an order. If you have any questions or need further assistance regarding shipping, please do not hesitate to reach out to our customer support team.

bottom of page